Full refund for 30 days
If the kit didn’t help, for any reason, ask within 30 days of your purchase and you will get a full refund. You do not need to explain.
How to ask
Email hello@pixelandoak.com from the address you used at checkout, or use the support link in the receipt Paddle sent you. Include the order number from the receipt if you have it.
Who processes it
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and handles returns. Refunds go back to the original payment method; Paddle usually processes them within 5–10 working days, and your bank may take a little longer to show it.
Charged by mistake
If you were charged twice or did not mean to buy, tell us and we will refund it.
Your statutory rights
Nothing here removes any right you have under consumer law where you live. Where local law gives you more protection, it applies.